Shipping & Delivery

The Netherlands & Belgium

Ordered for 23.50 hours on: First delivery attempt:
Monday Wednesday
Tuesday Thursday
Wednesday Friday
Thursday Saturday
Friday Tuesday
Saturday Tuesday
*Sunday Tuesday Wednesday

Additional information

Your package will be sent by PostNL, immediately after your order has been shipped you will receive a Track & Trace Code by e-mail with which you can easily track your order online. If you are not at home during the delivery of your order, the package will be offered again the next day or the package will be delivered to your neighbors and leave a message in your letterbox (unless you choose the home address only option).

The status of your package is automatically adjusted in your Track & Trace overview. If the package cannot be delivered, you will receive a message from the delivery person if you are not at home on the first delivery attempt. It contains a 'non-home code'. This code always starts with the letters KG. Use this code to select a new delivery time or new delivery location on the same day before 22.00 p.m. If you scan the QR code on the message with your smartphone, you will immediately be taken to the correct page. After two unsuccessful delivery attempts, the package will be taken to the nearest pick-up location.

Pick up at a pickup location

Are you living in the Netherlands and do you not feel like or have the time to stay home waiting for your package? At Soennah-Dokter you have the option to have your order delivered to a Postnl pickup location!
With this option you can choose from over 3000 pick-up locations with often long opening hours. So there is always a location near you. In the ordering process you can choose the option “pick up at a PostNL collection point”.

Liability:

Soennah-Dokter is neither responsible nor responsible for delays in the delivery of your package after we have mailed it. When the normal delivery time has expired, Soennah-Dokter will serve as a service to find out where your order is.

The delivery times mentioned above are an indication, these times may be longer than normal due to circumstances such as crowds, holidays and the like.

Soennah-Dokter is not liable for damage as a result of the postal delivery, we will pack your order with care and provided with sufficient protection material.

Belgium

Orders to Belgium are delivered within 2 to 3 working days

Germany

Orders for Germany are sent with Hermes and delivered within 3 working days.

France

Delivery time on average 3 working days

Other countries in Europe

Delivery time is from 3 to 5 days

Flexible delivery options

Evening delivery

MyParcel icon delivery option evening delivery


Tuesday to Friday evening
between 18.00 and 21.30 hours.


 

  • € 1,25 allowance
  • Home address only
  • Second delivery attempt is on the following day

Morning delivery

MyParcel icon delivery option morning delivery


Tuesday to Friday morning
for 12.00 hours.


 

  • € 10, - allowance
  • Home address only
  • Second delivery attempt is on the following day

Pick up at a PostNL location

MyParcel icon delivery option Pick up at a PostNL location


Tuesday to Saturday
pick up from 16.00 hours.


 

  • No allowance
  • More than 3.000 PostNL Locations
  • Available up to 2 weeks after delivery

Extra early pick up
at a PostNL location

MyParcel icon delivery option Extra early pick up at a PostNL location


Tuesday to Saturday
pick up from 8.30 hours.


 

  • € 1,38 allowance
  • More than 400 post offices
  • Available up to 2 weeks after delivery

Day & Time specific

MyParcel icon delivery option Day and time specific


Tuesday to Saturday
the whole day.


 

  • No allowance
  • Standard delivery